How can I obtain your prices?
Pricing inquires are welcomed by phone, email, fax or at our showroom.
How do I place an order?
Once your order is received we will email or fax you a rental contract and estimate. Please allow 1 to 2 business days for us respond to your inquiry.To confirm an order, we must receive the completed Rental Contract Terms & Conditions Agreement and the credit card authorization form.
How early should I place my order?
We recommend placing orders 6-8 weeks prior to your event date. However we are a first come, first serve business. During peak season October - February we recommend to place your orders 8 - 12 weeks prior to your event.
We require full payment of the rentals 2 weeks prior to your event.
Do I need to make a deposit?
We require a 30% deposit upon confirmation to reserve your rentals.
Is there a minimum-order requirement?
There is not required minimum order.
Can I make changes to my order?
Additions to an order can be made at any time pending we have the items in stock. Reductions are not allowed.
Complete order cancellations will result in loss of deposit therefore all deposits are non-refundable
DELIVERY, PICK UP AND SET UP
Do you offer delivery?
We are happy to offer delivery for events taking place within 75 miles of our showroom. Delivery rates are based on order total, ease of access, delivery and pick up time and location. A minimum order of $200 is required for delivery. Orders bellow $200 can be picked up from our showroom 1-2 days prior to your event.
Additional charges will be incurred for any pick ups after 11:00 pm.
Do you offer setup?
Yes. Setup available and is quoted in addition to delivery fees. Setup fees are based on time allotted for setup and difficulty of setup. Please contact our office for a quote.
Am I allowed to pickup my order?
We allow pickup on most of our items, please call office for details. Items can be picked up 1-2 days prior to your event date and returned the following business day between 9:00 am to 5:00 pm.
LINENS AND CUSTOM ORDERS
How can I obtain a fabric sample?
Fabric swatches are available upon request and availability, at no cost, through our office.
Do you ship linens?
We do not ship our linens or rental items however our linens can be purchased new and shipped. For pricing information please contact our office.
What is your payment policy?
Unless you or your company has pre-approved credit with Eventiste Rentals, payment of balances must be made no later than two weeks prior to the event. If any additional charges must be applied for missing and/or damaged items, we will contact you before placing any chargers on your card.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express. All orders require a valid credit card on file to cover damages.
In addition to credit cards, you are welcome to pay your balance by check or cash in office and use the credit card on file for incidentals.
An additional charge of $25.00 will be applied if checks are returned for insufficient funds.
When is my payment due?
We require a 30% non-refundable payment to secure your date. This is used to confirm your order and is applied towards your rental balance. The remaining balance is due 2 weeks prior to your event date. If your event is in less then 30 days your entire balance is due at the time your order is placed.
DAMAGES, LOSSES AND LATE RETURNS
Will I be charged for damaged items?
We must replace damaged items so they are available for future rental. All linens are billed a replacement rate of three times the rental rate. Decor Items, furniture and lighting are billed separately according to the full price of the item.
What do you consider damaged?
We consider an item damaged when it no longer meets our rental quality standards. Damages on our linens can include but are not limited to wax, mildew, ink marks, holes, rips, snags, crayon and heavy chocolate stains (often from chocolate fountains). All damaged rental items are the property of Eventiste Rentals and must be returned. Items that are not returned will be considered lost.
What happens if rental items are missing after my event?
All items will be thoroughly checked and re-counted upon their arrival to our warehouse. In the event rental items are missing you will be contacted , if items are lost or broken a replacement charge will be assessed to the credit card on file. Replacement charges vary by rental item.
Will I be charged for late returns?
Items that are not returned by 5:00 pm on the contracted return date are considered late and will be billed for another days rental. After three days of non-return an item is considered lost and replacement fees will be billed.